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Survey
< not important
very important >
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Overall, how important is this library to you?
< not satisfied
very satisfied >
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Overall, how satisfied are you with the services of this library?
< fall short
exceed >
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How well do these services compare to your expectations?
< low quality
high quality >
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Overall, how do you rate the quality of these services?
< unlikely
very likely >
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Would you recommend the services of this library to others?
How likely are you to reuse the services of this library?
When dealing with our library staff ...
< disagree
agree >
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Overall, you are satisfied with your experiences
Considering the services used, you are supportive of the library staff
When called upon, staff provide useful assistance
Staff respond in a professional manner
Your inquiries are routed to the appropriate person
Your inquiries are answered in a timely manner
The overall quality of services is excellent
Staff are knowledgeable and competent
Staff help to ensure a successful outcome to your requests
During your most recent visit to this library location ...
Yes
No
Did library staff meet, greet or initiate contact with you at any time?
Did you request assistance of a library staff member?