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Survey
< not important
very important >
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Overall, how important is this library to you?
< not satisfied
very satisfied >
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Overall, how satisfied are you with the services of this library?
< fall short
exceed >
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How well do these services compare to your expectations?
< low quality
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Overall, how do you rate the quality of these services?
< unlikely
very likely >
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Would you recommend the services of this library to others?
How likely are you to reuse the services of this library?
Compared with other Library Systems ...
Select A Choice
This library provides
--Select A Choice--
Much lower value
Lower value
Essentially equal value
More value
Much higher value
Don't use other Libraries
In the past year, you have ...
--Select A Choice--
Used other Libraries more
Used this and other Libraries equally
Used this library more often
You ...
--Select A Choice--
Prefer to use other Libraries
Have no strong preference
Prefer this library
When dealing with our library staff ...
< disagree
agree >
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Overall, you are satisfied with your experiences
Considering the services used, you are supportive of the library staff
When called upon, staff provide useful assistance
Staff respond in a professional manner
Your inquiries are routed to the appropriate person
Your inquiries are answered in a timely manner
The overall quality of services is excellent
< disagree
agree >
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Materials describing available services are excellent
It is easy to submit suggestions and comments